Situation: Our client, a leading company in the Vietnamese market, faced several challenges in maintaining its position as a market leader. The company needed to change its entire organizational structure, optimize its business processes, and identify key issues that were preventing it from achieving its goals. Additionally, the client had no clear KPIs set up and no real-time data to support decision-making.
Anatics’ Solution: To address these challenges, Anatics was contracted to:
- Identify the current organizational structure and provide a future design with clear roles and responsibilities for each department.
- Provide key KPI suggestions to each department and get them approved by the Board of Directors.
- Identify business issues by department and provide high-level solutions that would cross all functions.
- Provide suggestions on a few systems (with system vendors) that could solve the client’s problems.
- Support the client in designing RFx and performing vendor evaluation.
- Support the development of real-time business digital dashboards.
Approach: Anatics began by conducting interviews with the Board of Directors and key department heads to understand the client’s operation issues and concerns. The team then performed a detailed system check, with direct system access, to understand how the client’s systems functioned and to identify any potential issues. Finally, Anatics collected detailed data to perform high-level analysis and gain clarity on the client’s cost structure issues and concerns. The team benchmarked customer information with best practices (APQC data) to identify key problems.
Results: As a result of Anatics’ work, the client was able to achieve several key outcomes, including:
- A new organizational structure with lean and clear roles and responsibilities.
- Clear key KPIs to measure department performance, compared with best practices and adjusted to suit the customer’s business performance roadmap.
- Finance suggestions with a bold impact on both control and operation support.
- A clear implementation roadmap to re-design the ERP and eco-system.
- Real-time business digital dashboards that provide real-time data for decision-making.
Results: As a result of Anatics’ work, the client was able to achieve several key outcomes, including:
- A new organizational structure with lean and clear roles and responsibilities.
- Clear key KPIs to measure department performance, compared with best practices and adjusted to suit the customer’s business performance roadmap.
- Finance suggestions with a bold impact on both control and operation support.
- A clear implementation roadmap to re-design the ERP and eco-system.
- Real-time business digital dashboards that provide real-time data for decision-making.
Conclusion: By partnering with Anatics, our client was able to start transforming digitally. Anatics helped the client identify key issues in its business processes, plan the implementation of technological solutions to address those issues, and establish a foundation for data-driven decision-making.